Last Updated: September 22, 2026
Effective Date: These Terms apply to orders placed on or after September 22, 2026. Orders placed before this date are subject to the terms applicable at the time of purchase. Nothing in these Terms limits or excludes any mandatory consumer rights or remedies provided by applicable law.
These Terms of Service ("Terms") govern your access to and use of aairsk.com and your purchase of products directly from AAIRSK through this website.
By accessing the website, creating an account, placing an order or otherwise using our services, you agree to these Terms.
If you do not agree with these Terms, please do not use the website or place an order.
AAIRSK operates the online store available at:
aairsk.com
For customer service, order or general enquiries:
Email: service@aairsk.com
Business and contact information published on this website should be read together with these Terms.
By using this website or placing an order, you confirm that you are legally capable of entering into a purchase contract under the laws applicable to you.
If you are purchasing on behalf of a company or organisation, you confirm that you have authority to act on its behalf.
You must provide accurate, current and complete information when placing an order or creating an account.
AAIRSK aims to provide accurate product descriptions, specifications, images and availability information.
However, minor differences may occur due to:
Where specifications materially affect the product being purchased, the information shown for the applicable product or variant at the time of purchase will apply.
AAIRSK may update product information where necessary to correct errors, reflect current production specifications or improve accuracy.
We do not intentionally substitute a materially different product without the customer's agreement.
E-bike laws and requirements vary between countries and regions.
Customers are responsible for understanding the rules that apply to the use of an e-bike in their location, including any requirements relating to:
Unless AAIRSK expressly states that a particular product configuration meets a specific regulatory classification in a particular market, product availability should not be interpreted as a guarantee that the e-bike may be used on every public road or path in every jurisdiction.
Market-specific configurations may vary where required.
Prices displayed on aairsk.com are shown primarily in euros (EUR) unless another currency is expressly displayed for a particular market.
The price shown during checkout is the price applicable to the order before the customer completes payment, subject to any clearly disclosed:
We aim to ensure that pricing information is accurate.
If an obvious pricing or technical error occurs, AAIRSK may contact the customer before fulfilling the order to correct the issue.
Where an order cannot reasonably be fulfilled because of a clear pricing error, AAIRSK may cancel the affected order and refund any amount already paid.
Placing an order through aairsk.com constitutes an offer to purchase the selected products.
After an order is submitted, you may receive an automated order confirmation acknowledging that we have received the order.
An order remains subject to:
AAIRSK may refuse or cancel an order where reasonably necessary, including where:
If AAIRSK cancels an order after payment has been collected, the applicable payment will be refunded.
Products displayed on the website are subject to availability.
Adding a product to the cart does not reserve inventory.
If a product becomes unavailable after an order is placed, AAIRSK may contact the customer to offer an appropriate solution, such as:
We will not knowingly charge a customer for a product that cannot be supplied without providing an appropriate remedy.
Payment must be completed using one of the payment methods offered during checkout.
Payment processing may be provided by Shopify and/or authorised third-party payment providers.
AAIRSK does not control the processing time, approval rules or security procedures of an independent payment provider.
Customers are responsible for providing valid payment and billing information.
Where a refund is approved, it will normally be issued to the original payment method in accordance with the AAIRSK Return & Refund Policy.
Shipping destinations, shipping charges, order-processing time and estimated delivery times are governed by the:
AAIRSK Shipping Policy
Unless otherwise stated, AAIRSK administrative processing periods and business days are calculated according to Hong Kong Time (HKT, UTC+8).
A business day means Monday to Friday, excluding public holidays in Hong Kong.
Carrier transit times are separate from AAIRSK internal processing times and may follow the carrier's local operating schedule.
Customers are responsible for providing accurate delivery information.
Order cancellations, returns, refused deliveries, return shipping costs, restocking fees and refunds are governed by the:
AAIRSK Return & Refund Policy
Customers must contact AAIRSK before returning products.
Email: service@aairsk.com
Nothing in these Terms is intended to reduce any mandatory cancellation, withdrawal, return or refund rights available under applicable consumer law.
Eligible AAIRSK products may be covered by the:
AAIRSK Limited Warranty
Warranty coverage, warranty periods, eligible components, exclusions and the warranty claim process are described separately in the Warranty Policy.
Warranty coverage does not replace any mandatory statutory rights that may apply under local law.
From time to time, AAIRSK may offer:
Unless otherwise stated:
AAIRSK may correct or cancel a promotion that has been published due to a clear technical or pricing error.
Certain website features may allow customers to create an account.
You are responsible for keeping your login information secure and for activity carried out through your account.
Please contact AAIRSK promptly if you reasonably believe your account has been accessed without authorisation.
AAIRSK may suspend access to an account where reasonably necessary for security, fraud prevention or misuse.
If you submit a product review, image, video, feedback or other content to AAIRSK, you confirm that you have the right to provide that content.
You must not submit content that:
Where you voluntarily submit content for publication, you grant AAIRSK permission to use that content for operating, improving and promoting the website and products, subject to applicable law and our Privacy Policy.
AAIRSK does not guarantee that all submitted content will be published.
Unless otherwise stated, content on aairsk.com, including:
is owned by AAIRSK or used with appropriate permission.
Website content may not be copied, reproduced, distributed, republished or commercially exploited without permission except where permitted by law.
References to third-party brands remain the property of their respective owners and do not imply sponsorship, affiliation or endorsement unless expressly stated.
AAIRSK may use third-party services to operate the website and complete transactions, including:
Our website may also contain links to independent third-party websites or services.
AAIRSK is not responsible for the content, availability or independent practices of third-party websites that we do not control.
Use of third-party services may also be subject to their own terms and privacy practices.
Personal information collected through aairsk.com is handled according to the:
AAIRSK Privacy Policy
By using the website, you acknowledge that information may be processed as reasonably necessary to:
You must not use aairsk.com:
We aim to keep aairsk.com available and accurate, but we do not guarantee uninterrupted access at all times.
Temporary interruption may occur because of:
AAIRSK may correct typographical, technical, pricing or product-information errors when identified.
To the extent permitted by applicable law, AAIRSK will not be responsible for losses that are:
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Nothing in this section limits any mandatory consumer remedy relating to defective, unsafe, misdescribed or non-conforming goods.
AAIRSK will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances outside our reasonable control.
Examples may include:
Where such circumstances materially affect an order, AAIRSK will take reasonable steps to communicate with the affected customer and provide an appropriate solution.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied or limited to the extent permitted by law.
The remaining provisions will continue in effect.
If AAIRSK does not immediately enforce a provision of these Terms, this does not mean that AAIRSK permanently waives the right to enforce that provision later.
These Terms are intended to operate consistently with applicable mandatory consumer protection laws.
For transactions with consumers, nothing in these Terms is intended to deprive a customer of mandatory rights available under the laws that apply to their purchase.
To the extent permitted by law, matters not governed by mandatory consumer protection rules will be governed by the laws applicable to the AAIRSK business entity operating aairsk.com.
AAIRSK may update these Terms where reasonably necessary, including to reflect:
The current version will be published on aairsk.com with the updated date shown at the top.
Changes will apply prospectively unless applicable law requires otherwise.
If you have questions about these Terms, please contact:
AAIRSK Customer Service
Email: service@aairsk.com
Website: aairsk.com
Expédition européenne
Les commandes européennes sont traitées depuis notre site en Allemagne pour une livraison régionale plus rapide.
Assemblage facile
Majoritairement préassemblé pour une installation plus facile avant votre première sortie.
Garantie et assistance
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Pièces disponibles
Batteries de rechange et composants essentiels pour les modèles pris en charge.