Last Updated: September 22, 2026
AAIRSK provides regional shipping for eligible orders to supported destinations.
We aim to provide clear shipping costs, practical fulfilment and reliable delivery estimates before you complete your purchase.
For shipping or delivery questions, please contact:
AAIRSK Customer Service
Email: service@aairsk.com
AAIRSK ships to selected supported destinations shown on our website and at checkout.
Shipping availability may depend on:
If a shipping option is available for your address at checkout, your order is eligible for delivery under the displayed shipping terms.
Supported destinations may be updated as our fulfilment network changes.
AAIRSK uses a regional fulfilment network to help reduce unnecessary shipping distance and improve delivery efficiency.
Where possible, orders are fulfilled from the nearest available warehouse to the customer's delivery destination.
Warehouse allocation is based on:
If the nearest warehouse does not have the ordered product in stock, the order may be fulfilled from another nearby warehouse with available inventory.
As a result, the warehouse used to ship an order may vary between products and orders.
Fulfilment warehouses are not automatically return addresses.
Please do not send products to any AAIRSK warehouse unless AAIRSK Customer Service has specifically provided that address for a return or service request.
Most in-stock orders are processed within:
1–2 business days
after your order has been successfully placed and payment has been confirmed.
Order processing begins from the time the order is received and ends when the shipment is handed to the carrier.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing may occasionally take longer where:
If a significant delay affects your order, AAIRSK may contact you using the contact information provided at checkout.
After your order has been dispatched, the estimated transit time is:
3–10 business days
Transit time begins after the order has been handed to the carrier.
This means that the typical estimated time from order placement to delivery is approximately:
4–12 business days
including the standard 1–2 business day order-processing period.
Delivery times are estimates and may vary depending on:
Estimated delivery times are not guaranteed delivery dates unless expressly stated otherwise.
AAIRSK offers free standard shipping on orders with a merchandise value of €350 or more.
Orders of €350 or more
Free Standard Shipping
Orders below €350
A shipping fee will apply.
The exact shipping fee depends on factors including:
The applicable shipping charge will be displayed at checkout before you complete your purchase.
€350 is the free-shipping threshold. It is not a minimum order value.
Orders below €350 can still be placed normally, subject to the applicable shipping charge.
The free-shipping threshold is based on the eligible merchandise value of the order.
Orders with an eligible merchandise value of:
€350 or more
receive free standard shipping.
Orders with an eligible merchandise value of:
less than €350
are subject to the shipping rate applicable to the delivery destination.
Any shipping charge will be shown before payment is completed.
AAIRSK works with suitable regional delivery providers depending on:
The carrier used may vary from one order to another.
Because e-bikes contain lithium batteries and are larger than ordinary parcels, they may require different transportation services from accessories or replacement parts.
AAIRSK may therefore select the carrier and service that are most appropriate for the individual shipment.
Once your order has been dispatched, tracking information will normally be sent to the email address provided during checkout.
Please note that tracking information may take some time to become active after the shipment is handed to the carrier.
If tracking does not update for an extended period, please contact:
service@aairsk.com
and include your order number.
Products within the same order may occasionally be shipped separately.
For example:
If your order is divided into multiple shipments, you may receive separate tracking information.
Separate delivery does not necessarily mean part of the order is missing.
Customers are responsible for providing complete and accurate delivery information at checkout.
Please check your:
before completing your order.
If you notice an error after placing your order, contact:
service@aairsk.com
as soon as possible.
We will make reasonable efforts to update the delivery information before dispatch, but address changes cannot be guaranteed once an order has entered fulfilment or has been handed to the carrier.
If a shipment cannot be completed because of circumstances attributable to the customer, including:
the order may be returned to the applicable fulfilment location.
Any applicable refund deduction, return cost or customer-caused failed-delivery handling fee will be handled according to the AAIRSK Return & Refund Policy.
Shipping-related refund and restocking charges are not separately created by this Shipping Policy.
Please inspect your package when it arrives where reasonably possible.
If the package or product shows visible shipping damage, please:
Contact:
service@aairsk.com
as soon as reasonably possible and include your order number.
AAIRSK may request additional information to investigate the issue with the carrier or fulfilment provider.
If tracking indicates a serious delivery problem or you believe your order has been lost, please contact AAIRSK Customer Service.
We may first investigate the shipment with the carrier before determining the appropriate solution.
Customers will not be treated as responsible for a shipment confirmed lost due to a carrier or fulfilment issue not caused by the customer.
E-bikes are larger and heavier than ordinary parcels and include lithium batteries.
Depending on the destination and carrier:
Please ensure that the telephone number and delivery information provided with the order are accurate.
Temporary delays may occur because of circumstances such as:
We will provide reasonable assistance if you experience a significant shipping issue.
This Shipping Policy explains how AAIRSK processes and delivers orders.
Returns, refunds, change-of-mind return shipping, restocking fees and refused-delivery refund deductions are governed separately by the:
AAIRSK Return & Refund Policy
Please contact AAIRSK before returning or refusing delivery of an order.
For shipping, tracking or delivery enquiries:
AAIRSK Customer Service
Email: service@aairsk.com
Please include your order number whenever possible.
Unless otherwise stated, AAIRSK business days and administrative processing times are based on Hong Kong Time (HKT, UTC+8), Monday to Friday, excluding Hong Kong public holidays.
Expédition européenne
Les commandes européennes sont traitées depuis notre site en Allemagne pour une livraison régionale plus rapide.
Assemblage facile
Majoritairement préassemblé pour une installation plus facile avant votre première sortie.
Garantie et assistance
Garantie d'un an avec assistance après-vente dédiée.
Pièces disponibles
Batteries de rechange et composants essentiels pour les modèles pris en charge.