Last Updated: September 29, 2026
Effective Date: September 29, 2026
This Return & Refund Policy applies to eligible products purchased directly from aairsk.com on or after September 29, 2026.
Products purchased before this date remain subject to the return and refund terms that applied at the time of purchase.
Nothing in this policy excludes, restricts or reduces any mandatory consumer right or remedy available under applicable law. Where mandatory local law provides different or more favourable consumer rights, those rights will take precedence.
AAIRSK offers a 15-calendar-day return period for eligible purchases, subject to the terms below.
Before returning an e-bike, battery, accessory, part, component or other product, please contact AAIRSK Customer Service and obtain return instructions.
Email: service@aairsk.com
Please do not return any product to a warehouse, fulfilment centre or other address without first receiving return instructions from AAIRSK.
You may request an eligible return within 15 calendar days from the date the order is delivered.
To request a return, contact service@aairsk.com.
Please provide:
After reviewing your request, AAIRSK will provide the applicable return instructions and return address.
Returns sent without prior return instructions, or sent to an address not provided by AAIRSK, may be delayed or may not be accepted by the receiving location.
Mandatory statutory cancellation, withdrawal and defective-product rights remain unaffected.
Eligible non-defective returns may include products that are new or lightly used, provided they remain suitable for inspection and evaluation.
Where applicable, returned products should include the original:
Products must not show unreasonable wear, misuse, accidental damage, unauthorised modification or use substantially beyond what is reasonably necessary to inspect their condition and basic functionality.
Where permitted by applicable law, AAIRSK may make a reasonable deduction for actual diminished value resulting from excessive handling, use, damage or missing components.
Any deduction for diminished value will depend on the actual condition of the returned product and will not be applied where prohibited by mandatory law.
Eligible returns are handled by mail return.
For eligible non-defective or change-of-mind returns, the customer is responsible for the direct cost of returning the product unless AAIRSK has expressly agreed otherwise or applicable law requires different treatment.
AAIRSK does not provide a general prepaid return label for non-defective voluntary returns. Customers must follow the return shipping instructions provided by AAIRSK Customer Service.
Because e-bikes and lithium batteries may be large, heavy or regulated goods, do not independently ship an e-bike or lithium battery before receiving return instructions.
For confirmed defective, damaged, incorrect or incorrectly fulfilled products attributable to AAIRSK, return transportation will be handled by AAIRSK in accordance with applicable law and the return instructions provided by AAIRSK Customer Service.
Restocking fees apply to approved non-defective voluntary returns according to the destination country or region and applicable law.
No general restocking fee applies to eligible UK returns.
Customers may still be responsible for direct return shipping costs where permitted by applicable law and disclosed in advance.
Where permitted by law, a deduction may be made for actual diminished value resulting from handling or use beyond what is reasonably necessary to inspect the product.
A 20% restocking fee based on the product purchase price applies to approved non-defective voluntary returns, except where prohibited by mandatory applicable law.
This 20% restocking fee applies to:
The restocking fee does not apply to confirmed defects, shipping damage, incorrect products or fulfilment errors attributable to AAIRSK.
A 20% restocking fee based on the product purchase price applies to approved non-defective voluntary returns, except where prohibited by applicable federal, provincial or territorial consumer law.
This 20% restocking fee applies to:
Mandatory consumer rights and remedies remain unaffected.
A 20% restocking fee based on the product purchase price applies to approved non-defective voluntary returns, except where prohibited by mandatory applicable law.
This 20% restocking fee applies to:
Mandatory rights relating to defective products and other non-waivable consumer protections remain unaffected.
A 20% restocking fee based on the product purchase price applies to approved non-defective voluntary returns, except where mandatory applicable consumer law requires different treatment.
This 20% restocking fee applies to:
Where a consumer exercises a mandatory statutory withdrawal or cancellation right, applicable statutory rules regarding refunds, return costs and deductions for diminished value will take precedence over this commercial return policy.
Where permitted by applicable law, customers may be responsible for the direct cost of returning the goods and for actual diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
For other markets covered by AAIRSK's return policy, a 20% restocking fee based on the product purchase price applies to approved non-defective voluntary returns, except where prohibited by mandatory applicable law.
The 20% restocking fee applies to both e-bikes and accessories, parts and components.
AAIRSK does not provide a general exchange service for change-of-mind purchases, incorrect model selection, preference changes or other non-defective purchases.
If you wish to purchase a different model or product, you should return the eligible original product under this Return & Refund Policy and place a new order separately.
This no-exchange policy does not limit remedies available for:
In these circumstances, AAIRSK may provide technical support, repair support, replacement parts, replacement of the affected product, a refund or another appropriate remedy.
A replacement provided to resolve a confirmed defective, damaged or incorrectly fulfilled order is a product remedy and is not considered a general exchange.
If your product arrives damaged, defective, incorrect or materially different from the product ordered, please contact:
Email: service@aairsk.com
Please provide your order number together with clear photos or video showing the issue where reasonably required.
After reviewing the issue, AAIRSK may provide an appropriate remedy, including:
The standard commercial restocking fee does not apply to confirmed defects, shipping damage, incorrect products or fulfilment errors attributable to AAIRSK.
Applicable return transportation costs for confirmed defective, damaged or incorrectly fulfilled products will be handled by AAIRSK in accordance with applicable law.
If an order is returned because of circumstances attributable to the customer, including:
AAIRSK may deduct a €50 handling fee, or the equivalent amount in the transaction currency, from the applicable refund where permitted by law.
This fee is intended to cover additional carrier, handling and processing costs associated with the failed shipment.
The €50 handling fee does not apply where the failed delivery results from:
Any other applicable return transportation cost or lawful deduction will only be applied where clearly disclosed and permitted by applicable law.
For an approved non-defective voluntary return, the refund may be calculated as follows, where permitted by applicable law:
Eligible product purchase amount
-
Applicable direct return shipping costs
-
Applicable restocking fee
-
Any lawful deduction for actual diminished value
-
Any applicable customer-caused failed-delivery handling charge
The exact refund amount depends on:
No fee or deduction will be applied where prohibited by mandatory applicable law.
For defective, damaged, incorrect or incorrectly fulfilled products, different refund treatment may apply as described in this policy.
Once an eligible returned product has been received and inspected, AAIRSK will process the approved refund within 10 calendar days, unless applicable law requires earlier processing.
Refunds will normally be issued to the original payment method.
After AAIRSK issues the refund, your bank, card issuer or payment provider may require additional time to display the refunded amount in your account.
AAIRSK's internal inspection or administrative processing will not be used to extend any mandatory statutory refund deadline.
If you wish to cancel an order before shipment, contact:
Email: service@aairsk.com
Please contact us as soon as possible.
If an order has already entered fulfilment or has been shipped, shipment cancellation may no longer be possible.
In that situation, the applicable return procedure should normally be followed after delivery.
Customers should not intentionally refuse delivery as a substitute for following the appropriate cancellation or return procedure.
Customer-caused failed-delivery charges may apply where permitted by law.
Mandatory cancellation or withdrawal rights remain unaffected.
This policy applies to eligible purchases made directly through aairsk.com.
If an AAIRSK product was purchased through Amazon, another marketplace, retailer or distributor, the applicable return and refund policy of the original sales channel generally applies.
For purchases made directly through aairsk.com:
Email: service@aairsk.com
AAIRSK's 15-Day Return Policy is a commercial return policy provided in addition to mandatory consumer rights.
Nothing in this policy is intended to exclude, restrict or reduce any statutory right that cannot legally be waived or limited.
Consumers making qualifying distance purchases in the European Union or European Economic Area may have statutory withdrawal or cancellation rights under applicable consumer law.
Where such statutory rights apply, AAIRSK will follow mandatory applicable rules regarding:
Mandatory statutory rules take precedence where they conflict with AAIRSK's commercial return terms.
UK consumers making qualifying online purchases may have statutory cancellation rights under applicable consumer law.
AAIRSK does not charge a general restocking fee under its UK commercial return policy.
Where permitted by law, a deduction may be made for actual diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
Mandatory consumer protections applicable in the customer's destination country or region remain in effect regardless of the commercial terms described in this policy.
Where mandatory applicable law conflicts with this policy, mandatory law will prevail.
For returns, refunds, cancellations or product issues:
AAIRSK Customer Service
Email: service@aairsk.com
Please include your order number whenever possible.
Unless otherwise stated, AAIRSK administrative business days and customer-service processing times are based on Hong Kong Time (HKT, UTC+8), Monday to Friday, excluding Hong Kong public holidays.
Expédition européenne
Les commandes européennes sont traitées depuis notre site en Allemagne pour une livraison régionale plus rapide.
Assemblage facile
Majoritairement préassemblé pour une installation plus facile avant votre première sortie.
Garantie et assistance
Garantie d'un an avec assistance après-vente dédiée.
Pièces disponibles
Batteries de rechange et composants essentiels pour les modèles pris en charge.