FAQ

  1. Basic Product Information
    Q: What is the range of Aairsk electric bikes?
    A: Depending on the model, Aairsk e-bikes can travel 50-120 km on a full charge (actual range depends on battery capacity, riding mode, terrain, and load)
  2.  Battery & Charging
    Q: Is the battery removable? How do I charge it?
    A: Most models support removable batteries for separate charging, or you can charge directly via the bike’s charging port (see the user manual).
    Q: What is the battery lifespan?
    A: The lithium battery supports 800-1000 charge cycles (approx. 3-5 years with normal use). Avoid deep discharge to prolong its life.
    Q: Does cold weather affect the battery?
    A: Yes, low temperatures may reduce range by 10-30%. It’s best to charge and store the battery at room temperature.
  3.  Riding & Performance
    Q: Can I pedal the e-bike manually?
    A: Yes! Aairsk e-bikes offer three modes: full-electric, pedal-assist, and manual pedaling (works even without battery power).
    Q: What is the frame material? What’s the weight limit?
    A: The frame is made of high-carbon steel/aluminum alloy, with a max load capacity of 120-150 kg (varies by model).
    Q: What type of tires does it have? Do they require maintenance?
    A: Standard tires include puncture-resistant tubeless or pneumatic tires. Check tire pressure regularly (marked on the sidewall) and avoid sharp objects.
  4. After-Sales Service & Maintenance
    Q: What is the warranty period? Which parts are covered?
    A: The warranty covers 1-2 years (1 year for the battery, 2 years for the motor/controller). Free repairs apply to non-human damage (proof of purchase required).
    Q: How can I contact customer service?
    A: Reach us via:
    Official WeChat/website live chat
    Authorized service centers (check locations on our website).
    Q: How do I maintain my e-bike?
    A: Recommendations:
    Clean the bike regularly; avoid submerging the motor in water.
    Check the brake system every 3 months.
    If storing long-term, keep the battery at ~50% charge.
  5. Other Questions
    Q: Does the e-bike require a license plate?
    A: Compliance with local laws varies. Models meeting national standards need e-bike registration (no driver’s license required). Check with traffic authorities.
    Q: Can I carry a passenger or install a child seat?
    A: Some models support a rear seat (must comply with local laws). Child seats must be compatible with official designs.
    Q: Is the bike waterproof? Can I ride in the rain?
    A: It has basic water resistance (IPX4 rating) and can handle light rain, but avoid deep puddles or prolonged exposure.