Customer Support

Contact AAIRSK

Need help choosing an e-bike, checking an order, finding a replacement part or getting after-sales support? Our team is here to help.

How Can We Help?

Email Support

support@aairsk.com

For product questions, order support, warranty and after-sales assistance.

Business Hours

Monday–Friday9:00 AM–6:00 PM, Hong Kong Time (UTC+8)

We aim to respond to most enquiries within 1 business day.

Send Us a Message

Tell us how we can help and our support team will get back to you as soon as possible.

AAIRSK

Company & Fulfilment Information

Clear information about who operates AAIRSK and how eligible orders are fulfilled.

Company Information

Brand

AAIRSK

Operated by

Youbu Industrial (Hong Kong) Limited

Business Address

Room 1801, 18/F, 303 Hennessy Road, Wan Chai, Hong Kong

Regional Fulfilment

Germany Fulfilment

Regional fulfilment support for eligible European orders.

US Fulfilment

Regional fulfilment support for eligible US and nearby market orders.

Canada Fulfilment

Regional fulfilment support for eligible Canadian and selected nearby orders.

Eligible orders are fulfilled from a suitable available regional location, with nearby fulfilment prioritised where practical.

Please contact AAIRSK Support before returning any item. Fulfilment locations are not return addresses unless confirmed in your return authorisation.