Warranty Policy

At AAIRSK, we build our e-bikes to be part of your everyday adventures — from your daily commute to weekend rides.

Every eligible AAIRSK e-bike purchased directly through aairsk.com is backed by our Limited Warranty against defects in materials and workmanship under normal use.

Important Warranty Information

This Limited Warranty applies only to AAIRSK e-bikes purchased directly through aairsk.com and delivered to an eligible destination served by our website.

If you purchased an AAIRSK e-bike from another website, marketplace, retailer, distributor, or third-party seller, please contact the original seller or retailer for warranty and after-sales service.

AAIRSK cannot process warranty claims for purchases made through third-party sales channels.

Technical Support for All AAIRSK E-Bike Owners

Regardless of where your AAIRSK e-bike was purchased, all AAIRSK e-bike owners may contact our Customer Support team for troubleshooting and technical assistance throughout the service life of their e-bike.

Please note that technical support does not mean that the product is covered by AAIRSK's Limited Warranty. Warranty replacement parts and other warranty remedies are available only to eligible purchases made directly through aairsk.com, subject to the terms and warranty periods described below.

In Short

• Purchased directly from aairsk.com? → Your e-bike is eligible for AAIRSK Warranty Service, subject to the terms below.
• Purchased from another website, marketplace, retailer, or third-party seller? → Please contact the original seller for warranty and after-sales service.
• Need technical help with your AAIRSK e-bike? → Our Customer Support team can provide troubleshooting assistance throughout the service life of the e-bike, regardless of where it was purchased.

1. Warranty at a Glance

Your warranty starts on the date your original order is delivered.

This warranty covers defects in materials and workmanship when your e-bike is used normally and maintained according to AAIRSK's instructions.

2. Who Is Covered?

This warranty applies to the original purchaser of an AAIRSK e-bike purchased directly through aairsk.com.

The warranty applies to eligible purchases delivered within the destinations where AAIRSK offers direct delivery through its website.

If you purchased your AAIRSK e-bike from a third-party marketplace, retailer, distributor, or another seller, please contact the original seller for warranty and after-sales support.

The warranty is not transferable to a second-hand owner.

However, second-hand owners and other AAIRSK e-bike owners may still contact AAIRSK Customer Support for troubleshooting and technical assistance throughout the service life of the e-bike.

3. What's Covered?

If an eligible component develops a defect in materials or workmanship during the applicable warranty period, AAIRSK will review the issue and, where the issue is covered, may provide:

• A replacement part;

• A functionally equivalent replacement component;

• Troubleshooting or repair instructions; or

• Another appropriate solution determined by AAIRSK.

We will generally replace the affected component rather than the entire e-bike when the issue can be resolved with a replacement part.

Our goal is to get you back on the road as quickly as possible.

4. Battery Warranty

Your AAIRSK battery is covered for 1 year from the date of delivery.

Like all rechargeable batteries, battery capacity naturally decreases over time with regular use and charging. Normal battery capacity loss is not considered a manufacturing defect.

Battery damage or failure caused by the following is not covered:

• Using an incompatible or unauthorized charger;

• Improper charging;

• Physical damage or impact;

• Water or liquid damage;

• Battery modification or disassembly;

• Improper storage;

• Extreme environmental conditions;

• Power surges;

• Misuse or neglect; or

• Failure to follow AAIRSK's charging and storage instructions.

5. What's Not Covered?

Our warranty is designed to cover manufacturing defects — not normal wear, accidental damage, or damage caused by improper use.

Normal Wear and Tear

The following items are considered wear-and-tear or maintenance items and are not covered under this warranty:

• Tires

• Inner tubes

• Brake pads

• Chains

• Cassettes and sprockets

• Brake and shift cables

• Cable housings

• Grips

• Spokes

• Bearings subject to normal wear

• Freewheel or freehub components subject to normal wear

• Rubber components

• Other consumable or maintenance items

Normal cosmetic changes from everyday use are also not covered, including ordinary scratches, scuffs, paint wear, and fading.

6. Accidents, Misuse & Unauthorized Modifications

The warranty does not cover damage caused by:

• Crashes, collisions, or falls;

• Abuse, neglect, or misuse;

• Excessive loading;

• Improper storage;

• Improper assembly or installation;

• Failure to perform recommended maintenance;

• Unauthorized repairs;

• Modifying the motor, battery, controller, wiring, or other components;

• Installing incompatible aftermarket parts or accessories;

• Using an unauthorized battery or charger;

• Riding or operating the e-bike outside its intended use;

• Water immersion, flooding, or improper pressure washing;

• Corrosion caused by improper storage or environmental exposure; or

• Any use that does not follow AAIRSK's instructions or safety recommendations.

Using third-party accessories does not automatically void your warranty. However, any damage caused by an incompatible or improperly installed third-party component is not covered.

7. Shipping Damage

We carefully package every AAIRSK e-bike before it leaves our warehouse. If your bike arrives with shipping damage, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please:

1. Take photos of the shipping box before discarding the packaging.

2. Take clear photos of any visible damage.

3. Take photos or video of the affected part.

4. Keep the original packaging and shipping materials.

5. Contact AAIRSK Customer Support with your order number.

Our team may request additional photos or videos to determine the best solution.

Please do not discard damaged packaging until your claim has been reviewed.

8. How to Make a Warranty Claim

We've made the process as simple as possible.

Step 1 — Contact Us

Contact AAIRSK Customer Support through the contact information provided on aairsk.com.

Please include:

• Your order number;

• Your name and email address;

• Your e-bike model;

• A description of the issue;

• Photos of the affected component; and

• A short video showing the problem, if possible.

Step 2 — Troubleshooting

Our support team may first walk you through a few simple troubleshooting steps.

Some issues can be resolved without replacing a component, and we'll always try to find the simplest solution first.

Step 3 — Warranty Review

If our team determines that a component is defective and the issue is covered by this warranty, we will provide instructions for the next steps.

We may require additional photos, videos, or other information before approving a warranty replacement.

Step 4 — Replacement

If a replacement component is approved, AAIRSK will provide instructions for installation or replacement.

For some repairs, we may recommend having the work completed by a qualified bicycle technician or professional bike shop.

Unless otherwise agreed by AAIRSK in writing or required by applicable law, labor costs for third-party repair services are not covered by this warranty.

9. Replacement Parts & Warranty Period

Replacing a component does not restart the warranty period.

Replacement parts remain covered only for the remaining portion of the original warranty period.

For example, if a component with a one-year warranty is replaced six months after your original delivery date, the replacement component will remain covered for the remaining six months.

10. Third-Party Components

Some AAIRSK e-bikes may use components manufactured by third-party brands.

Where applicable, certain components may also be covered by the original manufacturer's warranty.

If you need help identifying the appropriate warranty process for a third-party component, our Customer Support team can help point you in the right direction.

11. Important Warranty Information

This warranty covers defects in materials and workmanship during the applicable warranty period under normal use.

AAIRSK reserves the right to review the available information and determine whether a reported issue is covered by this warranty.

We may consider photos, videos, product condition, maintenance history, order information, and other relevant information when reviewing a warranty claim.

Routine maintenance, normal wear and tear, and damage caused by accidents or improper use are not covered.

12. Warranty Service Region

This warranty applies to AAIRSK products purchased through aairsk.com and delivered within the applicable sales region.

Warranty replacement parts are generally shipped only to the original purchaser's delivery address.

AAIRSK reserves the right to limit warranty service to the country or region where the product was originally purchased.

13. Legal Information

This Limited Warranty provides specific rights, and you may also have additional rights under applicable local laws.

To the extent permitted by applicable law, this warranty is the exclusive warranty provided by AAIRSK for the covered products.

Some jurisdictions do not allow limitations on implied warranties or exclusions of certain damages. In those jurisdictions, some of the limitations above may not apply.

Nothing in this warranty is intended to limit any rights that cannot legally be excluded or limited under applicable law.

14. Need Help?

We're here to help.

If you're experiencing an issue with your AAIRSK e-bike, please don't hesitate to contact our Customer Support team.

AAIRSK Customer Support
Website: aairsk.com
Email: service@aairsk.com

When contacting us, please have your order number, e-bike model, and photos or videos of the issue ready.

Ride more. Worry less. Move freely.